Privacy policy

Depending on how you interact with us, we may collect your name, contact details, delivery or collection information, order preferences, payment confirmation, enquiry history and communications.

When you contact us through Instagram or another third-party service, that service also handles information under its own privacy terms.

We use personal information only where reasonably necessary to:

• respond to enquiries and recommend suitable products;
• confirm, prepare, deliver and support orders;
• process or verify payments through relevant payment providers;
• maintain business and transaction records;
• protect our customers and business from misuse or fraud; and
• comply with legal obligations.

We may share only the information reasonably needed with service providers that help us operate, such as delivery carriers, payment providers and website hosting services. We may also disclose information where required or authorised by law.

We do not sell customer personal information. We take reasonable steps to protect the information we hold and retain it only as long as needed for the purpose collected, record-keeping or legal requirements.

You may ask to access or correct personal information we hold about you, subject to applicable law. You may also raise a privacy concern by messaging @breadandbracelet.

We will take reasonable steps to verify your identity and respond within a reasonable time. If the Privacy Act 1988 applies to our activities, we will handle covered information in accordance with the Australian Privacy Principles.

We may update this policy when our practices, services or legal obligations change. The current version and update date will remain available on this page.